The Division of Local Government (DLG), within the Colorado Department of Local Affairs, serves municipalities, counties and special districts in Colorado as well as state agencies, businesses, non-profit organizations and residents at large. The 2012 Customer Satisfaction Survey provided customers the opportunity to rate their familiarity with and use of the range of DLG's services, as well as the quality of customer service and the services themselves. This summary presents an overview of key findings regarding customer This summary profiles the survey results from DLG customers known to have significantly engaged DLG staff in the 12 months prior to the survey,
